Dispute Policy

01 Raising a Dispute

All disputes must be raised in writing by emailing hello@kushanekanayake.me within 14 days of the event giving rise to the dispute. The written notice should include:

• A clear description of the issue
• The relevant project or invoice reference
• What outcome you are seeking

Verbal or informal complaints alone do not constitute a formally raised dispute.

02 Resolution Process

Both parties agree to first attempt resolution through direct, good-faith communication. No third-party mediators, platforms, or legal proceedings will be invoked unless all direct resolution efforts have been exhausted.

A resolution will be sought within 7 business days of the dispute being formally raised. If the dispute involves delivered work, revisions may be offered as a first step before any financial resolution is considered.

03 Work and Payments During a Dispute

All active work on the project is paused from the moment a dispute is formally raised until it is resolved. Ownership of all work in progress — including designs, code, and assets — remains with Kushan Ekanayake until the dispute is settled and any outstanding payments are resolved.

04 Possible Outcomes

Depending on the nature of the dispute, outcomes may include:

• Revised or corrected work delivered to the client's satisfaction
• A partial or full refund in line with the Refund Policy
• Mutual termination of the engagement with agreed final terms

If no mutually agreeable resolution is reached within the 7-day window, the engagement may be terminated by either party. Any amounts owed for work already completed remain payable.