Refund Policy

01 Full Refund

A full refund of any amount paid is available if the project has not yet commenced — no questions asked. Once work begins, the partial refund policy applies.

02 Partial Refund

If work is already underway when a project is terminated, a partial refund may be issued. The refund amount is based on the percentage of work remaining relative to the total agreed scope.

For example: if 60% of the project has been completed, a refund of up to 40% of the total project value may be issued. The exact amount is determined through mutual discussion.

03 Client Satisfaction

If you are unsatisfied with delivered work, please raise your concerns in writing within 7 days of delivery. Every reasonable effort will be made to address concerns through revisions before a refund is considered.

Refunds on completed work are only considered when concerns cannot be resolved through revisions and the work materially fails to meet the agreed scope.

04 Non-Refundable Items

The following costs are non-refundable once incurred, as they are paid to third parties on the client's behalf:

• Domain name registrations or renewals
• Hosting or server fees
• Premium plugins, themes, or licensed software
• Stock imagery or other third-party assets

These costs will always be communicated and agreed upon before being incurred.

05 How to Request a Refund

To request a refund, contact hello@kushanekanayake.me with your project details and the reason for your request. Refund decisions are made within 5 business days. Approved refunds are processed via the same payment method used for the original payment, unless otherwise agreed.